Day 2 Day Essential Services Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the practices described in this policy.
We may collect personal information including your name, email address, phone number, address, business or property details, billing and payment information, and any information you voluntarily provide through forms, enquiries, or communications with us. We may also collect NDIS-related and health information where required for service delivery and with consent.
Personal information is collected when you use our website, submit enquiries or forms, engage our services, communicate with us, or interact with our digital platforms. We may also collect information automatically via cookies and analytics tools.
We use personal information to provide and manage our services, respond to enquiries, process invoices and payments, improve our website and services, send service-related communications, and comply with legal and regulatory obligations.
We may disclose personal information to service providers such as IT, hosting, accounting, or payment processing providers, professional advisers, contractors, and government authorities where required by law. We do not sell or rent personal information.
Some service providers may store data outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.
Our website may use cookies and third‑party analytics tools to analyse website traffic and improve user experience. You can disable cookies via your browser settings.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure.
You may request access to or correction of personal information we hold about you by contacting us using the details below.
If you believe your privacy has been breached, please contact us so we can attempt to resolve the issue. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Day 2 Day Essential Services is committed to inclusion, dignity, and respect for all people.
We welcome individuals of all abilities, cultures, backgrounds, genders, and beliefs. Our services are delivered in a person-centred, culturally safe, and inclusive manner, ensuring everyone feels valued, heard, and supported.